In an Emergency


Gas Emergency

If you can smell gas or think you have a gas leak:

  • Do open doors and windows to let the gas escape
  • Do check your gas appliances are switched off
  • Do call the 24 hour National Gas Emergency hotline on 0800 111 999
  • Do turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
  • Don't switch lights on or off, use doorbells, mobile phones or use any electrical switches.
  • Don't smoke, light a match or use any other kind of naked flame.
  • Don't go back into your home until you’ve got the all-clear.

If you are worried fumes containing carbon monoxide are escaping from a gas appliance,
call the 24 hour National Gas Emergency hotline on 0800 111 999.

Carbon monoxide

If you are worried fumes containing carbon monoxide are escaping from a gas appliance,
call the 24 hour National Gas Emergency hotline on 0800 111 999.

Power cuts - getting the lights back on...

Power cuts usually don’t last long, but if it’s more than a few hours you’ll need to call your Distribution Network Operator (DNO) on 105 – they’re the people responsible for problems with the cables supplying electricity to your home. Before you ring, remember to:

  • Check your trip switch to make sure there’s not a fault with your wiring or electrical items.
  • See if your neighbours have power. If they have, it’s likely there’s a problem with the local network – call your DNO on 105 (this is free of charge from most landline and mobile numbers)

Who to call?

So that you know which company to call, you’ll need to know your Grid Supply Point (GSP) number. This is the first two digits of your electricity supply number (or Meter Point Administration Number – MPAN) – you can see on your electricity statement.

If you’re not sure, call 105 and this will put you through to your District Network Operator.