Fischer Energy – Our Values

 

Here at Fischer Energy, we are determined to introduce positive and long-lasting change by ensuring our customers are at the forefront of everything we do. We aim to offer a fresh approach to supplying energy to the UK. One where loyalty is recognised and the relationship between company and customer is honest and transparent. Here are some of our key values and how we will put them into practice.

Treating You Fairly with One Fair Tariff

By offering One Fair Tariff we can reduce customer confusion of countless tariffs. Our pricing will be fair, transparent and simple at all times. We passionately believe that any two-people living next door to each other should pay the same prices for their energy. We are often told to keep switching suppliers, but we are confident that once you find the right supplier with the right tariff, the days of endless switching will be over.

Accurate Billing

One of the main reasons for customer dissatisfaction with the energy industry is estimated billing. Here at Fischer Energy we offer fantastic rewards to our customers for submitting their monthly meter readings. It’s a great habit to get into, as you will be billed for the energy you use and you get to keep complete control over your energy consumption. Inputting your reads is easy through our on-line portal or by picking up the phone and speaking to our on-hand and friendly customer service staff. You could also find yourself the owner of a brand-new electric car!

Fantastic Customer Service

Research suggests that over 80% of people are putting-up with below-average customer service. At Fischer Energy we endeavour to limit hold times and solve any queries quickly and efficiently. We appreciate that our customers have busy lives and the last thing you want to do is spend your precious time waiting for us to answer the phone. Our knowledgeable customer service team are readily available should you have any questions or queries.

Going Green

As an energy provider, our responsibility to the well-being of our environment is one of our core values. We can demonstrate immaculate green credentials through our partnership with Dong Energy, a global leader in wind technology. We supply 100% renewable electricity. Unlike many suppliers who charge their customers more for going green, we don’t think you should have to make a choice between the planet and your pocket.

If Things Go Wrong

Providing a first-class customer experience is an important part of our company ethos. Whether it’s reading your meter, discussing your bill or helping you to switch supplier – we want to get it right, first time every time. However, we do recognise that sometimes things can go wrong. When they do, we pride ourselves on resolving any queries as quickly and fairly as possible. (See our complaints procedure for further information, www.FischerEnergy.co.uk/TreatingCustomersFairly.aspx)

With a growing number of companies popping up in the energy industry it can be a difficult choice to make if you decide to switch supplier. We are confident that Fischer Energy have something fresh and unique to offer our customers. By making things as simple as possible, we can take any needless hassle and stress out of your energy requirements. We value our customer’s loyalty and in return, we will keep our prices as competitive as possible. We want to power your future and we want to do it in a way that will benefit our environment for many generations to come.

 

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